Review contracts, quotes, and internal cost management system data to identify and store expected costs Audit under and over billings to determine validity and take applicable action (Dispute/Accrue) Submit timely, well documented disputes to vendors for erroneous billing via the standardized dispute process Review carrier responses to recoup credits or updated expected c

Supervision and oversight on a team of NOC technicians under the Networking, Security, or Voice Applications practice. Being available and approachable to direct reports Monitoring and enforcing team goals and performance objectives Assessing and improving intra departmental workflow Developing internal talent and training processes Providing coaching and actionable feedb

Work on pricing SLED, federal and EIS proposals Prepare margin and special pricing analysis in support of sales Prepare monthly reports in support of senior management Work on maintaining and updating existing contracts Responsible for proposal preparation, and government customer account analysis. Participate in competitive strategy meetings regarding contract language,

Work with sales, solutions engineering, legal and finance teams to understand customer needs and develop strategy for the proposal response. Assistance on all available service products will be had, with a growing list, dependent upon company's development and involvement with other products. All applicable tasks associated with preparing a proper proposal with those asso

Develop and promote subject matter expertise and platform proficiency Facilitate customer solution design and deployment based on customer and business needs Develop and implement hardware and virtual device configurations Support tier 3 escalation and technical troubleshooting Network maintenance and patching/update support Collaborate with business units to identify and

Granite Background & History Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,200 employ

Develop and execute a comprehensive product strategy that aligns with the company's vision, market opportunities, and customer needs. Lead and expand the product management team, fostering a culture of innovation and excellence. Collaborate with cross functional teams, including Sales, Finance, Operations, and Customer Service, to ensure successful product development and

Create and update trackers to show the progress of the project Work with other departments to ensure project pieces are completed on schedule Work with Project Manager to keep projects on schedule Opening and reporting on provisioning tickets Working on Microsoft projects and excel spreadsheets

Assist with the day to day administrative tasks of the departments, ranging from trackers to assisting with drafting correspondence to customers Assisting on up to date reporting, working with team members through various tasks on proposal opportunities to ensure submittal deadlines are met Coordinate final production and delivery of complete RFP response Assist in identi

Assign work or tasks to team members daily Manage variable workload to ensure all work is completed timely Forecast conditions and implement plan for workload and projects to meet goals Coaching and training to develop supervisors Hold weekly I ls with every member of team First level of contact for personnel issues Perform general tasks, such as weekly reports and admini

Daily analysis and reporting on previous days data trends Review of high alert volume customer monitoring solutions and thresholds Zabbix trigger logic and threshold updates to fine tune monitoring Data collection outage analysis and RFO preparation Weekly reporting on improvement recommendations High level vendor specific template updates to improve general alerting prof

Develop and implement PMO processes, tools, and policies to ensure alignment with company objectives. Lead, mentor, and develop a high performing project management team. Oversee the successful delivery of projects, ensuring they meet established quality, time, and budget requirements. Facilitate communication and collaboration among project stakeholders, including senior

Execute projects per PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following Project planning fundamentals initiating, planning, estimating, resourcing, scheduling and budgeting Project control fundamentals monitoring, anticipating potential problems, identifying project conflicts, taking cor

Maintain and manage Granite's Premier accounts. 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with

Work with internal resources to implement Managed Services solutions in the field Create configuration modifications alongside engineering to support project scale and execution Reconfigure devices as needed in troubleshooting environment Act as first level of troubleshooting during initial site turn up Develop and promote subject matter expertise and platform proficiency