The Technical Manager is responsible for the leadership of an in home technical workgroup to achieve business results and goals. Job Duties/Responsibilities Reviews customer metric data and develops plan to improve satisfaction levels Utilizes workforce planning process to develop staffing requirements that allow for profitable growth and customer satisfaction (Sales, Technical, Clerical, Supervis

/Skills/Experience Requirements Ensures customer care and selling are #1 priority Knows the store, services and location of merchandise. Tours area of responsibility and prioritizes jobs that need to be completed. Assists in identifying and resolving issues Understands financials for the business including sales, gross margin and waste. Displays strong skill sets in use of the RMU Makes eye contac

Diagnoses and repairs HVAC equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP) (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate)

/Skills/Experience Requirements Residential Appliance Repair Technicians have opportunities to repair Washers and Dryers, Gas and Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, and Garbage Disposers in the customers' homes. Service Technician responsibilities include Providing timely, courteous and knowledgeable repairs of customers' products Maintaining high quality customer s

/Skills/Experience Requirements Residential Appliance Repair Technicians have opportunities to repair Washers and Dryers, Gas and Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, and Garbage Disposers in the customers' homes. Service Technician responsibilities include Providing timely, courteous and knowledgeable repairs of customers' products Maintaining high quality customer s

Demonstrates expertise in the Member Engagement Process, and provides feedback and coaching to sales associates partnership with the supervsior or ASM, to ensure they understand the expected behaviors and demonstrate them in interactions with Members. Conveys clear expectations, and provides reinforcement through modeling the right behaviors and motivating associates performance. Assists Store Lea

Designs analytic test approaches with recommend sample sizes, develops related reports, and analyzes results from test initiatives Develops analytic tools to evaluate and manage sales of Home Service products Analyzes behavioral, demographic, and other information to help identify opportunities for revenue growth, cost reduction, and other components of profit optimization Determines protection pr

The Field Sales Development Manager is responsible for partnering with the Region, District leadership, to ensure Home Services and Protection business objectives are met through proper implementation of customer focused selling within assigned sales channels. This position teaches and coaches the selling model, develops Regional & market strategies to meet HS revenue targets, supports performance

Rides with or meets Technician at designated location to assist on service call Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in lifting, handling of tools, etc. Shuttles parts and supplies to Technician when applicable Performs other duties as assigned REQUIRED SKILLS Ability to aid physically the Service Technic

/Skills/Experience Requirements What a Technician's responsibilities looks like Providing timely, knowledgeable and quality repairs of customers' appliances Maintaining high quality customer service and care Looking for ways to improve business performance and enhance the customer experience Communicating benefits of the Value Added Services Process to the customer Following the truck maintenanc

/Skills/Experience Requirements Residential Appliance Repair Technicians have opportunities to repair Washers and Dryers, Gas and Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, and Garbage Disposers in the customers' homes. Service Technician responsibilities include Providing timely, courteous and knowledgeable repairs of customers' products Maintaining high quality customer s

/Skills/Experience Requirements Ensures customer care and selling are #1 priority Practices operation invitation and positive customer interaction by smiling and greeting every customer that comes within working area Interacts with customers to determine and meet customer needs, provide assistance and support and ensure a positive shopping experience Understands the store layout, services and loca

/Skills/Experience Requirements What a Technician's responsibilities looks like Providing timely, knowledgeable and quality repairs of customers' appliances Maintaining high quality customer service and care Looking for ways to improve business performance and enhance the customer experience Communicating benefits of the Value Added Services Process to the customer Following the truck maintenanc

/Skills/Experience Requirements What a Technician's responsibilities looks like Providing timely, knowledgeable and quality repairs of customers' appliances Maintaining high quality customer service and care Looking for ways to improve business performance and enhance the customer experience Communicating benefits of the Value Added Services Process to the customer Following the truck maintenanc

Presents Transformco products and features while complying with required style, size and price criteria Adheres to Transformco selling process so it reflects the needs of the consumer Builds a quality commission sale that adheres to the customer's needs while driving Company revenue growth Dispositions appointment outcomes properly to allow accurate reporting in Company's reporting tools Maintains