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Order Management Specialist- Life Sciences
Billerica, MA
Job Description
Our Opening and Your Responsibilities
As our Order Management Specialist, you will act as the principal contact for customer and sales agency communication regarding parts, pricing, orders, deliveries, services, product information, and other inquiries. You will interface directly with internal and external customers via phone and email. Additional responsibilities will include:
- Communicating information to customers or sales agencies regarding parts availability, list pricing, shipment dates, and tracking numbers coming from inbound calls.
- Supporting our external collections company with billing disputes.
- Maintaining order entry and shipment/delivery accuracy in SAP daily.
- Proactively providing communication to customers on overdue items.
- Creating and distributing quotes through SAP.
- Entering product and service orders and tracking and resolving rejections in the system.
- Completing daily electronic filing of new customer set ups.
What You Need to Succeed
- Minimum of a high school diploma, with an A.S. degree or business certificate a plus.
- 2-4 years of customer service experience.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Knowledge of SAP order entry and CRM a plus.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
About Mettler Toledo
Process Analytics (www.mt.com/pro) is a leading supplier to end-users and system integrators for liquid analytical measurement solutions to control production processes. We employ an elite team of individuals with the goal of satisfying every customer, every time. Our culture is innovative, fast-paced, and customer-focused.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 to 4 years
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