NSF is looking for an Audit Delivery Manager for our ISR Health Science group. This Audit Delivery Manager will provide leadership, strategy, and direction for all operational aspects of the NSF-H&S services to achieve growth and profitability targets of assigned region. To provide management to assigned Senior Lead Auditors and all audit team members to ensure the efficient delivery of all NSF-H&S audit services in support of NSF's global mission.
PRINCIPAL ACCOUNTABILITIES:
- Select, train, develop, motivate, and maintain a competent workforce to provide audit services for NSF-H&S customers and monitor and evaluate their performance.
- Directly supervise assigned senior lead auditors and auditors providing leadership and development to audit delivery staff.
- Assist in developing, implementing, and monitoring annual operating plans and budget for H&S auditing services, along with other necessary reports, consistent with corporate strategies and operating plans.
- Provide technical guidance and leadership to NSF-H&S team in estimating and planning audit services utilization based on audit demand, required client audit distributions, and define the necessary processes evolutions to improve operational performance.
- Manage auditor performance dashboard (set of KPIs) based upon auditor efficiency and quality of performance and establish required action plans for auditor performance achievement as necessary to deliver process improvements and profitability.
- Measure and monitor internal improvements to improve efficiency and customer service.
- Accountable for the development of work plans for H&S audit team members.
- Conduct 3rd party audits as assigned for 25% of the time (approx. 4.5 audit days/month)
- Perform witness audits to maintain auditor competency and performance.
- Assist in the development and maintenance of standard operating procedures, checklists, and records as necessary.
- Establish and maintain effective communication with the Director, Global Audit Delivery ISR.
- Monitor and resolve client needs, service delivery issues, technical interpretations and competitive threats escalating to Director if necessary.
- Manage auditor performance within assigned area of responsibility using efficiency, quality of work and utilization plan as metrics.
- Exercise coordination functions with various company departments such as the technical and operations teams.
- Perform other duties as requested.