Job Title:
Senior Payments Operations ManagerLocation:
CityScapeWhat you'll do:
As the Senior Manager, you will be bringing your vast experience to the bank in leading a team of dynamic digital and payment business analysts to deliver projects of various complexity to market. The team is responsible for deeply understanding the use cases that drive our consumer and commercial business in the payments and digital space and the associated applications and processes that enable those flows. They represent the business use cases through the project lifecycle and relentlessly focus on the end user experience. Through this subject matter expertise and in partnership with product and technology the team works to gather detailed requirements, document them, and articulate their impact in the context of WAB's over all ecosystem to deliver new services and capabilities.What we are looking for:
The role is responsible for leading a dynamic team of digital banking/payment analysts and leaders to continue scaling and maturing our business analysis functions at the Bank to deliver on our strategic roadmap. Leveraging your significant experience in understanding use cases and business processes in the payment and digital space you will act as the point person for critical enterprise initiatives that expand our payment and digital capabilities. This will see you drive execution including setting priorities, defining scope, and follow through to implementation and BAU support while proactively managing multiple stakeholders across functions and levels throughout the execution lifecycle. Your projects will be large and complex, and with the support of your team, you will need to bring clarity where there is ambiguity.
To do that you will work closely with business users, product and technology and translate business needs into process and technology requirements that solve business problems. It will be key that you are able to understand, document, and articulate current state and define the transformation needed to achieve the future state aspiration. Through this entire process you must articulate the benefits and implication of change and drive alignment with key stakeholders while maintaining simplified processes and strong controls for risk. To be successful, you will foster relationships that allow you to influence the outcome and results to meet the groups objectives.
In addition to functional design and fostering understanding in the project, you will need to create acceptance criteria and perform/coordinate user acceptance testing leveraging your team, and the teams of others to ensure that end to end flows behave as expected and meet the business need. When defects are discovered, aggressively manage their resolution through partnership with IT to ensure that development and QA understand the nuance of various business cases and the expected results.
The significant individual contributions you can provide will be combined with managing an aggressive talent agenda that focuses on talent attraction and development, ensuring a collaborative, supportive and inclusive culture and positioning the team for the future. Recruit and develop talented digital product and payment experienced individuals who understand the business objectives and can translate into technical application related functions and capabilities and deliver strong results. Foster an entrepreneurial and resilient culture of continuous learning to consistently achieve bigger and better results through the combined efforts of your team.
What you need to have
Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation