About the job

Do you want to join an organization that is reimagining healthcare? At Tufts we're on a mission to create the most equitable and frictionless healthcare experience in the world. We're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you.

Every member of our team has an impact on the lives of our patients and is empowered to make a difference. We are seeking a dynamic and experienced Administrative Director, Orthopaedic Surgery and Rehabilitation Medicine to join our renowned flagship hospital. As a key member of our leadership team, you will play a critical role in ensuring high-quality, efficient, and compassionate care, while achieving robust growth and program development.

HOW YOU'LL MAKE A DIFFERENCE:

Through operational and data analysis, identifying the highest-value opportunities to enhance clinical workflow, scale operations and remove operational barriers. You'll be responsible for operational management, budget and financial management, quality assurance and compliance, staffing and our staff experience, and patient satisfaction.

Reporting to the Chair of Orthopedics and the Vice President, Clinical Operations, this position is accountable for Orthopedic Surgery, Rehabilitation Medicine and Podiatry faculty practice and ambulatory clinics, taking leadership for the strategic, financial and operational aspects of the Orthopedics Department. In collaboration with departmental leadership, takes full accountability for strategic business plan development, the achievement of annual and long-term operational goals for the Department, excellence in patient access and care, and effective financial management.

Job Description

Minimum Qualifications:

1. Bachelor's degree in Healthcare Administration or Business.

2. Seven (7) years of progressive leadership growth in the healthcare industry

Preferred Qualifications:

1. Master's degree in Healthcare Administration or Business.

2. Experience in Orthopaedic Surgery or Surgical Specialties

2. Ten (10) years of progressive leadership growth in the healthcare industry.

3. Experience with EPIC.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Manages all operational facets of the department, including procurement of equipment, ambulatory practice management, patient satisfaction, space management, etc.

2. Collaborates in the development and management of the annual business plan. Develop strategies to achieve annual and long-term operational and financial goals, and expansion of the practice.

3. Ensures efficient business operations and the smooth integration with other hospital business operations, to effectively support the achievement of the business plan.

4. Develops, recommends and administers physician's financial incentive programs to foster continual improvements in meeting established goals for the service line.

5. Collaborates with External Affairs to develop and carry out marketing and/or public relations programs to enhance Tufts Medical Center's image within relevant healthcare communities as a medical service provider of choice.

6. Maintains effective liaison with a variety of staff and management in various departments and functions, such as Patient Accounts, Information Systems, Human Resources, Purchasing, Maintenance, Patient Accounts, etc. Resolves a variety of administrative issues.

7. May work collaboratively with the Billing and Finance Departments to fully understand the practice's AR, denial trends, referral management and areas of improvement/training needed by staff and providers.

8. Identifies and utilizes appropriate statistical measures, and ensures or produces meaningful reports that enable medical leadership to make clinical process decisions, and monitor and continually improve clinical processes.

9. Develops, implements and tracks programs to ensure appropriate access and coordination of care for patients, resulting in a high level of patient/customer satisfaction.

10. Participates in the capital acquisition process, identifying need for replacement capital and researching new program requirements.

11. Assures that all relevant legal, regulatory, and organizational compliance standards are maintained.

12. Supervises administrative staff, including encouragement of professional development opportunities, which align with organizational priorities.

13. Supervises the performance of contact/access center staff embedded in the department to ensure access is smooth and workflows are accurate

14. Advocates the mission, philosophy and core values of the department, in concert with the mission of the organization.

15. Maintains a collaborative relationship with peers and colleagues in the department to ensure that specified goals are achieved. Consistently fosters a positive work environment.

16. Collaborates with operating room administration regarding block time and spine fluoroscopy time at Tufts Medical Center, Melrose Wakefield Hospital, and the Shields Medford ASC.

17. Collaborates with Radiology regarding throughput and patient satisfaction.

18. Works collaboratively with Physical Therapy to optimize inpatient and outpatient rehabilitation.

19. Maintains Orthopaedic and Rehabilitation Medicine Research accounts.

20. Oversees the Orthopaedic Tufts Medical Center and Reading Physician Assistants via lead PA reporting.

21. In conjunction with the Chair, develops business plans for physician recruitment and retention.

22. Through Business Operations managers, oversees annual staff evaluation/promotion/remediation process.

23. Requires travel to off-site locations intermittently.

Physical Requirements:

1. Frequent sitting, occasional standing or working, and lifting of 10-15 pounds.

2. May be exposed to dust and other typical office-like discomforts.

3. Manual dexterity using fine hand manipulations for computer keyboard operation.

4. Requires ability to see computer screen and read reports.

5. Requires ability to hear instructions from physicians and other clinical or nursing staff.

6. Some exposure to hazardous materials (blood, etc).

Skills & Abilities:

1. Computer literacy required including familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook), relational databases (Access), and comfortable learning new computer applications.

2. Excellent interpersonal and customer service skills including excellent interpersonal and telephone skills.

3. High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies.

4. Strong business skills, including understanding of health care expense, billing, revenue, and reimbursement models and how they affect business plans. Strong budgeting, financial planning, and monitoring expertise.

5. Analytic and quantitative skills are needed to design and produce financial and clinical reports to make resource-planning decisions.

6. Excellent organizational skills required with attention to detail. Ability to prioritize work and be flexible with work assignments.

7. Knowledge of medical terminology.

8. Ability to work independently with a minimum of supervision in routine matters. Self-motivated.

9. Excellent organizational skills.

10. Ability to maintain sensitive and confidential medical information.

Job Profile Summary

This role focuses on providing administrative and business support to the Department of Orthopaedic Surgery and Rehabilitation Medicine in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within the Department of Orthopaedic Surgery and Rehabilitation Medicine, specifically the ambulatory clinics and faculty practice with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. This position oversees Orthopaedic surgery, podiatry, and rehabilitation medicine operations at multiple sites. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that directs a department or small unit that includes multiple teams led by managers and/or team Leaders. Responsibilities typically include: ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department, problems faced are often complex and require extensive investigation and analysis, and requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at .