This position is responsible for the development, analysis and reporting of complex business information to management across all areas of Banking Operations. As deemed necessary the Business Analyst will act as a Project Leader for coordinating, testing, training and implementation of operational system changes for the bank. The individual will be charged with delivering operational performance reporting, analytical summaries, observations and recommendations.

Responsibilities include but are not limited to:

• Provide consultant and expert advice to various business units with design, development and implementation of solutions and systems.
• Create and complete thorough test scripts and testing for any system upgrades/changes or new system implementations.
• Review, analyze, and create detailed documentation of business unit needs, including workflow, program functions, and steps required to implement business processes.
• Gather information from stakeholders to document functional, system, and/or data requirements, and decisioning requirements
• Establish and maintain cooperative working relationships with other departments and vendor service providers as needed to support banking functions.
• Determine and develop user requirements for systems in production, to ensure maximum usability
• Provide post-implementation support for new initiatives, upgrades and projects.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Communicate changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Prepare routine reports (quality, production, customer service, operational efficiency, product/service usage and trend analysis, etc).
• Ensure compliance rules and regulations, and all Federal and State regulations are being met for all processing.
• Perform other related duties as assigned.

QUALIFICATIONS:

• Bachelor's degree or equivalent work experience
• Three to five years or more experience in financial services, including but not limited to testing and implementing of applications.
• Proven experience working with Excel, Tableau, or other data aggregation/query tools and developing and maintaining various analyses.
• Proven ability to document and maintain operational policies and procedures and detailed process flows.
• Knowledge of existing products, services and overall operational guidelines, especially as it relates to various delivery channels.
• Knowledge of commonly used financial industry concepts, practices and guidelines.
• Excellent oral communication and technical writing skills.
• Strong research, analytical, planning and organizational skills.
• Ability to use logical reasoning when interpreting facts.
• Experience with large, medium and small systems as well as the ability to learn new systems.
• Ability to make objective observations, examinations, evaluations and recommendations.
• Ability to execute projects and direct team members to implement system upgrades and enhancements.
• Strong PC skills.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.