GENERAL SUMMARY/ OVERVIEW STATEMENT:
General Summary
The Brigham and Women's Hospital (BWH) Department of Medicine (DOM) is a Harvard Medical School (HMS)-affiliated academic department comprised of >1,500 faculty, 22 divisions, ~$160 million in net annual professional clinical revenue, >350 residents and fellows, and ~$450 million in annual research expenditures. The DOM is the largest academic department at BWH and among the largest in the country.
The Medicine Specialties Ambulatory Enterprise (MSAE) currently consists of 11 practices, accounting for >95 exam rooms, >250 staff, >450 providers, and ~250,000 visits/year. Practices are based at Brigham and Women's Hospital, Brigham and Women's Faulkner Hospital, and the Brigham and Women's Health Care Centers at 850 Boylston Street, Westwood and Foxborough.
The Practice Manager is responsible for overseeing clinical operations, human resources, budget management and process flow for one or more of the MSAE practices. The manager is expected to facilitate the prompt resolution of problems that arise in daily clinical operations and to collaborate with other Practice Managers in providing a consistent standard of service across all DOM ambulatory medical specialties clinical sites. Assuring that quality services are provided to meet the needs of the patients and the hospital, this individual facilitates an excellent working relationship between the Department of Medicine and the patient community. The manager will work closely with the DOM ambulatory leadership team and Medical Director(s) to develop, document, implement and monitor policies and procedures for efficient, patient and faculty-friendly clinical operations. He/she will oversee all clinical functions that support his/her respective unit(s) such as managed care coordination, scheduling, medical records, charge capture, etc. Additionally, he/she will perform administrative duties such as planning and organizing the work of the administrative and clinical staff, coordinating and prioritizing workflow, and developing and implementing appropriate systems. Performance reviews will be performed by the Director of Ambulatory Clinical Operations, with input from appropriate constituents.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
e. Assists providers with provider scheduling, appointment system improvements, and template changes. Coordinates the scheduling of appointments for the practices based on pre-established protocols.
b. Promotes and prioritizes ongoing efforts with their staff to protect patient privacy.
c. Interacts with patients in a courteous and sensitive manner, resolving issues and responding to inquiries in person or by phone.
7. Facilities
a. Recruit, hire and retain a talented, qualified staff.
c. Leads/organizes all team building and morale bolstering events for a given clinic.
d. Works with Director to address hiring, corrective action and personnel matters as appropriate.
9. Department Needs
b. Handles assigned administrative activities at the discretion of the Director.
QUALIFICATIONS:
* Bachelor's degree required.
* 4-6 years of related experience in a healthcare environment.
* Must have strong communication skills: ability to communicate effectively with a broad range of healthcare personnel, including patients, and to channel information appropriately.
* Work requires an extensive knowledge of business and medical terminology and an excellent command of the English language.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
* Ability to multi task and prioritize.
* Ability to problem solve
* Negotiation and diplomacy skills are essential.
* Strong conflict management and resolution skills.
* Outstanding interpersonal skills, ability to handle and resolve sensitive human resources issues.
* Outstanding organizational skills are necessary to manage many competing timetables and responsibilities. Ability to delegate and effectively supervise and plan for the timely and successful completion of short- and long-term objectives.
* Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including administration, division faculty patients, and support staff. Will communicate information in written, electronic, oral and presentation formats.
* Requires the ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall flow of the ambulatory practice.
* Interpersonal relationship skills needed to motivate staff and work with leadership, and physicians in a positive and collegial fashion.
WORKING CONDITIONS:
Works in an office setting. Attends meetings in and out of the hospital. Is available for early and late meetings and flexible to meet frequent deadlines. Some early and late day work may be required.
SUPERVISORY RESPONSIBILITY:
Will directly manage and supervise operations staff.
FISCAL RESPONSIBILITY:
Operates within budget guidelines.