About Us

A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology, and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five different sites, we provide access to care 7 days a week.

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?

The Opportunity

Located at 323 Lowell Street in Andover, MA, our Pentucket Medical Pediatrics team is equipped to handle all child health needs. We are seeking a full-time, 40-hour Practice Assistant to support the phone room at this practice onsite Monday through Friday from 8:00 am to 5:00 pm (shifts are staggered). This is a telephone-based position operating in a call center style environment; there is no face-to-face interaction with patients or other customers. Responsibilities include fielding incoming phone calls, handling requests, performing patient registration, placing outbound phone calls, and scheduling appointments. Our goal is to ensure that patients, referring providers, and other customers receive timely, efficient, and high-quality service. Our small but mighty team of 3 administrative support professionals handle up to 100 calls per day collectively.

Please Note: You may also be asked to float to help support calls for other departments during orientation (for training/precepting purposes) or during times of staffing shortages/other extenuating circumstances (for cross-coverage purposes).

Qualifications

First and foremost, we are seeking well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume setting.

• High school diploma or GED required
• Previous experience in a medical call center and/or medical office environment strongly preferred
• Bilingual language skills (English/Spanish) preferred
• Epic experience preferred

When hiring, we look for candidates who possess not only the relevant experience, skills and competencies, but also positive attitudes and genuine passion for the work.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.