Schedule: full time, days

Under the supervision of the Director of Procedural Services, Ambulatory Infusion and Dialysis Services and as a member of the department-based Patient Care Team, the Ambulatory Resource Specialist facilitates patient flow and resource utilization as designated within the Outpatient Infusion Clinic.

• Performs a wide range of secretarial duties and coordinates department appointments, admissions, and throughput to ensure professional and efficient operation of the department in providing quality patient care. Contributes to interdisciplinary care planning by providing clerical support.
• Schedules OPIC cases in a precise manner to enhance efficient use of department resources in conjunction with the Clinical Leader, Nursing, Physician and Administrative leadership.
• Performs the following duties, including but not limited to, managing work queues for patients needing appointments, facilitating prior authorization approvals, answering department phones, collaborating with health care team members and other departments to schedule patient tests and appointments and maintain all medical records.
• Responsible for greeting and receiving visitors to the department and responding to needs of patients and family members and taking a proactive role in the efficient operation of the unit.
• Obtains appropriate and accurate data from the physician's office staff to enable complete scheduling of procedures.
• Manages all functions of electronic scheduling system in Epic electronic health record.
• Reconciles and corrects cases performed with OPIC schedule and computer data on a daily basis.
• Notifies the unit leadership of changing scheduling needs and/or problems encountered or anticipated in a timely manner.
• Interacts with ancillary departments and outside provider agencies to provide and ensure the smooth operation of each day's schedule.
• Performs activities below:
  • Basic clerical skills such as organizing paperwork, filing, answering telephones and pages
  • Restocking patient rooms
  • Cleaning designated equipment
  • Maintains and fosters a teamwork approach to patient care
  • Utilizes hospital email to access staff meeting minutes and memos
  • Orders, expedites, and distributes supplies as requested within par levels to assure efficient operations.
  • Orders supplies necessary for the unit as described by the Nursing Director through eBUY.
  • Initiates and tracks appropriate Facilities, Bio Med, Housekeeping and IT related problems/replacements/requests or work orders.
  • Answers, coordinates, and manages all phone calls to the unit, in collaboration with the Clinical Leader and other staff.
  • Provide back-up coverage for patient transport, including escorting discharge patients/families.
• Performs all other duties as assigned.

Grade 150

About Brigham and Women's Faulkner Hospital

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.

• High School Diploma or equivalent required; Associate's degree or Bachelor's degree preferred.
• 1-2 years of experience in medical, customer service setting preferred, but not required.
• Knowledge of Medical Terminology preferred
• Computer knowledge of Microsoft Office & Epic strongly preferred.
• Staff adheres to all C.A.R.E. Standards
• Excellent interpersonal and customer service skills to interact effectively with patients, visitors, and hospital personnel. The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
• The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
• Ability to work independently, with well-developed organizational skills to prioritize tasks.
• Consistently demonstrates effective verbal and written communication skills.
• Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit - based patient care team.
• Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.
• Ability to assist with the transportation of patients as indicated.
• May require exertion up to 25lbs of force occasionally when carrying, lifting, pushing or pulling objects
• Frequent, daily use of computer, telephone and fax machine

Brigham and Women's Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.