This role offers a $750 sign on bonus to eligible external candidates.
The Patient Services Coordinator is an essential part of the care team serving as the primary point of contact for patients. The Patient Services Coordinator (PSC), under general supervision, provides administrative support to healthcare providers in a high-volume ambulatory practice setting. The PSC works with the Physician Assistant to provide Urologists with the necessary support for their practices. Primary responsibility includes working with Physicians on visit planning for scheduled patients, maintaining calendars, communicating changes in schedules, and assisting with academia and research for respective physicians. Our care teams will "partner" with each patient to define and reach their customized health goals. These health goals will be achieved by providing the patient with superior access to care, information and tools that promote collaboration with their care team and increased self-management of health. The design of the care teams, clinical operations, space and technology will ensure that each staff member is well supported and can effectively use their unique skills as they collaborate to care for patients.
Essential Responsibilities
The PSC will serve as the key interface between the Urology care team and the patient. The PSC will support care team members in all matters related to care coordination and management and will simultaneously serve as a proactive and ready resource for all care coordination needs and inquiries by patients. More specifically:
Within the patient visit or other patient interactive processes, the PSC will support the patient and care team in arranging for and coordinating needed patient care services, including but not limited to the following activities:
With regard to assisting in the successful management and execution of the Urological Care, the PSC will:
Answer and screen telephone calls coming in from CAS members and/or patients. Take accurate message or direct call to appropriate person. Greet and direct patients, families, visitors and staff. Respond to the requests in a timely manner and provide clear, accurate information within scope of knowledge and authority.
Document in the electronic medical record, as appropriate, coordination efforts as they pertain to the goals within care team.
Monitor patients' demographics and insurance information as necessary and obtain specialist referrals for all patient's appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinate and communicate ancillary appointments and procedures working with other hospital staff as needed.
Assess continuing needs to achieve documented health goals, in collaboration with the care team, and work to address them.
Identify key barriers to care and patient's ability to manage their health and wellness.
Facilitate access to necessary services by navigating any barriers to care and advocating on the patient's behalf.
Act as the liaison by consulting and collaborating with members of the health care team, including the APF care team and outside providers caring for the patient in order to promote continuity of care and attainment of health and wellness goals.
Promote wellness and empower the patient to take an active role in the management of their own health.
The PSC will maintain the physician's administrative and clinical calendars. Types correspondence, manuscripts, and documents that may require complex formatting. Composes routine correspondence. Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letter in Epic System. Composes routine correspondence. Prepares and distributes material for meeting and committees.
The PSC will manage preparation for surgical cases, confirm pre-op testing, compile necessary paperwork, and confirm date and time of procedure with patients.
The PSC will actively participate in daily team huddles and care team meetings to update team members on the care coordination efforts and status thereof, for any patient requiring or requesting services.
In a combined effort with the Care Team, the PSC will support care triage as follows:
Helps orient new staff as appropriate.
Active participant in all projects/task administered by the management team.
Follows all MGH Urology and Hospital based procedures and policies.
Follows all scheduling guidelines as defined by MGH Urology management.
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Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.