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Operations Analyst I - 12 Months
Herndon, VA
Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
- Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
- Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
- Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
- Accurately reports outages to customer's accounts
- Accurately manages Estimated Restoration Times to customers
- Provides accurate and timely information to customers, and first line resolution to customer complaints
- Provides timely and accurate data for continual Service Reliability improvements
Required Knowledge, Skills, Abilities & Experience
- High School Diploma / Equivalent
- 1-5 years related experience
- Call Center, Dispatch, Military and Utility Company background
- Verbal & Written communication skills
- Good computer skills & proficiency working in various software applications
- Problem resolution & analytical thinking
WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day.
WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:
- Competitive Pay
- Comprehensive Health and Income Protection Benefits
- 401(k) Savings Plan
- Paid Vacations for Qualifying Positions
EOE of Minorities / Females / Vets / Disability.
WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting
Westinghouse is an Equal Opportunity Employer – Minority / Female / Disability / Vet
As an equal opportunity employer, Westinghouse Electric Company, LLC is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnams Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Westinghouse for assistance.