SKILLS & COMPETENCIES REQUIRED:
- Strong interpersonal and communication and customer service skills. Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others. Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression. Effectively manage a high volume of activity; handle a variety of diverse and stressful situations and crisis management scenarios.
- Works effectively both independently and in teams. Able to multitask.
- Strong problem solving skills. Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
- Customer service skills; accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. Displays positive image, tact and diplomacy, active listener, articulate.
- Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
- Professional orientation: attuned to current theory and practices to support performance; pursue personal growth and development
- Strong writing skills to provide and maintain documentation to support data. Intermediate computer skills; typing and use of database software.
- Technology: use of access control and database software, communications equipment, and first aid equipment. Able to trouble shoot systems when necessary.
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:
- Licenses:
- MA driver's license or valid driver's license from the state or commonwealth in which the employee resides required
- Special State Police license preferred
- Certifications:
- BLS, CPR and First Responder certification required within 120 days of hire
- MOAB certification required within 120 days of hire
- IAHSS basic certification preferred
- High school diploma required
- Bachelor's degree preferred
- Field of Study/Additional Specialized Training: Criminal Justice or related discipline, preferred
EXPERIENCE:
- Preferred: 3 - 5 years of experience
- Experience in hospital, security/police, emergency medical or customer services preferred
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.