GENERAL SUMMARY/ OVERVIEW STATEMENT

Provide logistical, procurement, and equipment support to the biomedical technical services teams. Perform routine maintenance and cleaning activities on assigned equipment. Assist with general team support activities as directed by supervisor.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Provide support to technical services with activities including, but not limited to the following:

• Equipment rounds: Perform rounds, retrieve tagged / broken equipment from patient care areas and report findings to team leader or designee. Pick-up and deliver equipment between Biomed shops and clinical departments. May also retrieve/deliver parts and supplies.
• Routine maintenance support activities: Inspect Biomed network closets and ensure equipment components such as filters, cables and batteries are in good condition, and inspection labels are updated. Report any abnormality or deviation to resource technician or team leader. Assist with triage activities for equipment brought to shops for service, including generating a work orders, checking devices for physical damage or common problems and noting on work order and placing triaged equipment in the designated location for next level of service.
• Dialysis Unit support activities: Perform water/dialysate sample collection and dialysis equipment sanitization as per applicable policies and procedures of the department.
• High volume equipment project assistance: Assist biomedical technicians and clinical engineers in infusion pump related projects such as recall response or drug library updates and related activities as needed. Assist in high volume incoming inspections as needed to include working under direction to check settings on devices, update of Drug Library if needed and prepare devices for inspection.
• Equipment clock updates: Perform clock updates on devices requiring manual time adjustment to accommodate time changes due to Daylight Saving Time
• Routine defibrillator testing: Perform daily / weekly defibrillator/AED testing. Respond to basic support requests on devices including resolve routine issues on defibrillator
• Inventory & visual inspection: Take inventory of medical equipment, visually inspect equipment for physical damage, apply appropriate labels as needed, identify/track missing devices and update CMMS database as to device status
• Real Time Location System support activities: Assist teams in support of department asset location tracking system performing activities such as applying and activating RTLS asset tags to equipment and associating tag to device, changing batteries on tags and system hardware components. Update asset records in database to reflect tag assignments and battery changes.
• Vendor service support activities: At the direction of supervisor, retrieve, scan and upload vendor service reports to device work orders and contact vendors to request any outstanding reports.
• Operations and logistics support activities: Prepare, submit, and track purchase orders. Collect packing slips and account orders for parts and supplies used by the department. Implement hospital procedures for expedited orders. Stock parts and supplies in an orderly manner in locations where repairs are performed. Ship and receive parts and equipment for the department. Notify recipients of orders received and maintain orderly shipping and receiving areas.
• General support activities: Assist with general team support or other activities as directed by supervisor

SKILLS & COMPETENCIES REQUIRED

• Able to perform basic equipment checks and routine maintenance; able to troubleshoot and problem-solve equipment and its operation
• Ability to follow procedures as written or instructed
• Attention to detail
• Good communication skills, understanding of customer service roles
• Able to work independently as well as a member of a team
• Good documentation skills, knowledge of work order-based equipment maintenance database helpful
• Computer skills: knowledge of Microsoft Windows and Outlook
• Knowledge of hospital operations, infection control requirements, and medical equipment terminology desired
• Manual dexterity as well as physical ability to lift, carry, walk and stand
• Willingness to be available after hours, or work a rotating schedule, including evenings and weekends, for critical issues and coverage, as necessary
• Ability to travel to various MGH and MGB community locations and affiliate hospitals

• High school diploma, GED or equivalent required. Some college or Associate's Degree preferred
• One to two years' related experience required, preferably experience with medical equipment maintenance activities in a hospital setting
• Familiarity with technical shop environments and procedures preferred

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.