SUMMARY

The Parking Security position reports to the Sr. Security Event Manager and will work at Gillette Stadium on event days ensuring fan compliance with parking lot rules, controlling access to restricted areas, monitoring crowd activity and providing assistance to guests.

DUTIES AND RESPONSIBILITIES

• Being prepared to assist and communicate with fans regarding non-compliance with parking lot rules including: Guests occupying more than one parking space per vehicle, inappropriate behavior, and public intoxication.
• Provide exceptional customer service including greeting fans, responding to guest inquiries, providing directions, assisting with seat assignments and general problem resolution.
• Controlling access to restricted areas by verifying tickets or credentials. Escalate issues to management or local authorities as appropriate.
• Advise guest of stadium entrance rules to improve guest experience including monitoring bag sizes and other prohibited items that are not permitted into the stadium.
• Monitor crowd activities and immediately report any suspicious or threatening situations to the area supervisor or in the event of an emergency the local authorities.
• Escort players or special guests as assigned by management to and from their vehicles
• Address all complaints and concerns in a courteous and professional manner. Escalate issue appropriately to area supervisors including accidents involving vehicles or pedestrians.
• Special projects and assignments as business dictates

SKILLS AND QUALIFICATIONS

• High School education or GED required
• Previous experience in the security field preferred.
• Effective listening and communication skills.
• Attentive to detail and observant
• Friendly & customer service oriented
• Ability to remain calm and work under pressure
• Available to work all full Stadium events that include: nights and weekends
• Ability to take direction, demonstrate flexibility with shifting priorities and business needs

PHYSICAL DEMANDS

• Ability to stand for prolonged periods of time
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• The noise level in the work environment is typically loud
• Densely populated on event day
• The position may require work in inclimate weather

CERTIFICATES, LICENSES, REGISTRATIONS

• None Required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.