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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the general direction of the Financial Counseling Supervisor/Manager and/or Financial Clearance Director, provides guidance and assistance to patients, various internal UMass staff, physician offices and third-party vendors regarding financial assistance programs.

The Financial Counselor is charged with the responsibility of interacting with patients, the community and outside agencies in a professional manner in keeping with the Mission and Vision of UMMHC

Major Responsibilities:

• Performs a variety of duties to ensure that reimbursement is obtained for medical services provided to the uninsured, and underinsured patient population.
• Interviews, screens, counsels and orients the appropriate patient population and members of the community, in a variety of settings on multiple campuses, regarding available financial assistance options.
• Processes all necessary paperwork and follow-up for appropriate programs according to state, federal and hospital regulations and policies.
• Obtains appropriate confidential and medical information to establish eligibility for various financial assistance programs.
• Facilitates patient understanding of health access options including but not limited to: eligibility rules, coverage types, products and plans available through MassHealth, the Health Connector, Medicaid Managed Care, and the Health Safety Net program.

Position Qualifications:

License/Certification/Education:

Required:

• High School Graduate.
• Certified Application Counselor (CAC)certification required within 3 months of hire as a condition of employment.

Preferred:

• Associate or bachelor's degree in Business, Social Services or related field.

Experience/Skills:

Required:

• English speaking, reading and writing skills.
• Proficient data-entry skills with attention to detail. Effective communication and customer service skills both verbal and written.
• Ability to use specialized applications software and computers systems for patient registration and scheduling. Demonstrated knowledge of business office products and medical terminology.
• Holiday and/or weekend shift work, as well as after-hours coverage as required. Must provide own transportation.
• Ability to work in high volume, team-oriented environment. Ability to take directions and work independently.

Preferred:

• Minimum of 2 years of experience in Healthcare, accounts receivable, or related field required with a Minimum of 2year of experience in Financial Counseling and/or Medical Billing.
• Bilingual speaking, reading.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.