Sr. Operations Manager
Boston, MA 
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Posted 13 days ago
Job Description
Sr. Operations Manager

Position Summary:
Responsible for those client facilities and personnel under this Employee position's supervision to ensure that the Company is providing professional and quality service and to ensure compliance with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities. Employee is also responsible for ensuring that the planned profitability of responsible accounts is realized.

Essential Duties:

  • Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements.
  • Maintain positive relationship with client representatives.
  • Control cost to ensure profitability of area of responsibility
  • Ensure clients receive accurate invoices in a timely manner. Follow-up on payment of all invoices.
  • Responsible for and/or the oversight of the recruiting, hiring and training of all employees in the area of responsibility. Ensure this is done in accordance with established procedures and in a cost effective manner.
  • Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards.
  • Ensure that duty managers and supervisors are properly trained and understand their assigned duties.
  • Monitor compliance with contractual and regulatory requirements in area of responsibility
  • Ensure that payroll is prepared and transmitted in an accurate and timely manner.
  • Ensure that any injuries, incidents, accidents, etc are documented, reported and processed appropriately.
  • Monitor safety program within area of responsibility and communicate with Safety Quality Managers on a frequent basis to ensure compliance with all Company safety standards.
  • Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
  • Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
  • Miscellaneous duties as assigned.

Supervisory Responsibilities:
Duty Managers, Supervisors, Field Employees.

Other:
Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The individual may be required to stand and walk for the majority of the work shift.
Individual may be required to lift up to 25 pounds for the majority of the work shift.
Work Environment:The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job.
The work environment has a moderate noise level.

Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required.

Language Skills:
Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Must also possess and utilize effective listening skills.

Math Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:
Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
Employee must comply with and enforce all guidelines and policies set forth in the ABM Industries Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

Education:
Bachelor's degree or equivalent work experience

Skills / Experience:

  • 3 or more years management experience preferred
  • Previous aviation industry experience preferred
  • Excellent communication and leadership skills
  • Budgeting, expense control and scheduling experience

Work Hours


ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)

 

Job Summary
Company
ABM
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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