Fraud Recovery Summer 2020 Intern
Plymouth, MA 
Posted Today
Job/Internship Description
Fraud Recovery Summer 2020 Intern (190000GE)

Rockland Trust is currently seeking a full time intern to join our Deposit Operations team for the upcoming summer.

Primary Objective:

Review, investigate and resolve suspicious transactions mitigating potential fraud loss or exposure to the customer or the bank. In accordance with department policies/procedures and Federal Regulations, you will take proactive measures to prevent losses through any of the following: placing deposit holds, analyzing suspicious account activity, problem reporting, blocking of ATM/debit cards, and documenting activity that has created loss exposure into multiple bank systems.

Position Responsibilities

  • Adherence to policies,procedures and ensures compliance with established procedures.
  • Keeps abreast of allregulatory and compliance changes and applies changes as applicable.
  • Recommends new fraudprevention procedures associated with your job functions through the ProcessImprovement, bank wide initiative.
  • Ensure standards and quality processes are adheredto daily.
  • Places outboundcalls to the customers to confirm activity.
  • Uses a variety ofsources for information, including online systems and tools/models.
  • Contactcustomers, vendors, and other Financial Institutions to validate transactions.
  • Contact thirdparty vendors to confirm disputed transaction information.
  • Handle inbound phone calls to set up effective and immediate paymentarrangements.
  • Train in Perform general account handling functions such as close accountdetermination, holds, deposit verification, etc.
  • Assist bank employees with verifying items,processing claims and other questions regarding Fraud Recovery Departmentfunctions.
  • Perform other duties and/or special projects as assigned.


Required Qualifications:

  • Demonstrate and promote high ethical standards and behaviors. Respects, promotes, and values diversity.

  • Knowledge of Microsoft Office Suite

  • Excellent organizational and time management skills

  • Ability to make sensitive decisions appropriately

  • Demonstrate ability to handle conflict

  • Ability to handle confidential information with uncompromising integrity

  • Self-motivated, willingness to assume additional responsibilities

  • General knowledge of debit cards/deposit accounts/banking products and or Fraud Investigations.

  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

  • Ability to work effectively in a team environment

Desired Qualifications:

  • General knowledge of Fraud and knowledge of industry Fraud trends

  • Working knowledge of debit card rules and regulations pertaining to Regulation E Claims

  • Ability to research and correspond with customers, responding to their questions and concerns with detailed information

  • Ability to research, analyze, and determine a course of action for financial transactions

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

"Rockland Trust is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. We recognize that in competitive financial services markets, employees make the difference between an ordinary company and an excellent one. Employees come to Rockland Trust with different backgrounds and experiences. These differences together can result in greater creativity, better insights, and improved decision-making, all vital to Rockland Trust's success in the New England marketplace.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 781.982.6198 or email for assistance. "


Position Summary
Start Date
As soon as possible
Employment Type
Full Time
Work Hours (i.e. shift)
Day Job
Period of Employment
Type of Compensation
College Credits Earned
Tuition Assistance
Required Student Status
Preferred Majors
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