Engineer Senior, Field Support
Albany, NY  / Boston, MA  / Portland, ME 
Posted 21 days ago
Job Description

Engineer Senior, Field Support
United States

The Senior Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:

  • Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems

  • Evaluate and approve operational quality of system equipment

  • Serve as company liaison to the customer for multiple topics

  • Participate in the establishment, measurement, and achievement of customer satisfaction metrics

  • Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting

  • Provide leadership for project engineering teams, contract employees, and project support personnel

  • Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)

  • Communicate with Rockwell Automation and customer management regarding project details

  • Support an environment conducive to successful team interaction and customer satisfaction

  • Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position

  • This position will require the ability to travel throughout the service area

EOE, M/F/Disabled, Vet
#LI -MW1


Basic Qualifications:

  • Bachelor's Degree

  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications:

  • Bachelor's Degree in Engineering or Technology field; in lieu of degree, will consider an Associates of Science Degree in Engineering or Technology or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training), with 10+ years of directly related experience.
  • Typically requires a minimum of 5 years of related experience
  • PLC programming utilizing RSLogix 5, 500,5000 software.
  • HMI application development utilizing RSView32 and/or RSView ME/SE software.
  • Experience with EtherNet networking and EtherNet Switch configuration
  • Experience with the PowerFlex family of AC Drives including start-up and troubleshooting.
  • Proficient with ControlLogix, Kinetix motion control hardware and programming.
  • Familiar with ControlNet, DeviceNet
  • Familiar with PowerFlex Drives

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if appropriate.

Rockwell Automation is an Equal Opportunity Employer.

Requisition Number
Business Group
Control Products and Solutions
Job Category
Sales, Services, and Solutions
Relocation Eligible
Position Type
Full Time
No. of Positions
Albany - New York, Boston - Massachusetts, Portland - Maine
Company Overview
Over centuries, the world has evolved and advanced. New innovations change how we work. How we live. How things get made.
The next industrial evolution is here - a new test of intelligence for humans and machines. Where breakthroughs are hard-won and success requires sifting through overwhelming data for insights, clarity and confidence.
Rather than fearing change, we embrace its possibilities. We know how to connect the imaginations of people with the potential of machines to make the world work better. More intelligent. More connected. More productive.
We stand with the problem solvers, the builders, the makers, the innovators because we belong to that community. And we stand ready to lead the way. At Rockwell Automation, we are expanding human possibility.
EEO Statement
Rockwell Automation is an Equal Opportunity Employer - Disability and Veteran.

If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at .

Rockwell Automation is an Equal Opportunity Employer – Disability/Veteran.

If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
10+ years
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